Complaints Policy
At The Legal Alliance, we are committed to providing a professional, friendly and high-quality experience for our members, Alliance Partners and everyone who interacts with our organisation.
If something has fallen below your expectations, we genuinely want to hear about it. Your feedback helps us improve what we do.
How to Contact Us
If you wish to make a complaint, please contact us using any of the following methods:
Telephone: 0330 133 3732
Email: andrew@thelegalalliance.uk
By post:
The Legal Alliance
Rodney Chambers
40 Rodney Street
Liverpool
L1 9AA
What Happens Next?
Acknowledgement
We will acknowledge receipt of your complaint within three working days.
Investigation
Your complaint will be reviewed by Andrew Byrne, Founder of The Legal Alliance.
Where appropriate, he will discuss the matter with any individual involved and review all relevant information before responding.
Resolution
Where appropriate, Andrew may arrange:
- a telephone discussion;
- a Microsoft Teams or Zoom meeting; or
- a meeting in person,
to better understand your concerns and explore a satisfactory resolution.
If a meeting is not appropriate or requested, we will provide a detailed written response.
We aim to provide our full response within 21 days of acknowledging your complaint.
If additional time is required due to the complexity of the matter, we will keep you informed of progress.
Further Review
If you remain dissatisfied after receiving our response, you may ask for the complaint to be reviewed again.
Where appropriate, the matter will be independently reconsidered by someone who has not previously been involved.
We will write to you with our final response as soon as reasonably practicable.
Our Commitment
We take every complaint seriously and will always aim to:
- deal with complaints fairly and impartially;
- communicate openly and professionally;
- resolve concerns as quickly as possible; and
- use feedback to improve The Legal Alliance for the benefit of all members.